Privacy Policy

Dr. Anand's Pets Hospital ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our Website.

1. Information We Collect

Personal Information

We may collect information that you voluntarily provide, including:

Name
Phone number
Email address
Address (if provided)
Appointment details
Messages or inquiries submitted through forms

Pet Information

When booking appointments or seeking veterinary services, we may collect:

Pet name
Species and breed
Age and gender
Vaccination history
Medical history
Treatment-related information

Automatically Collected Information

When you visit our Website, we may automatically collect:

IP address
Browser type
Device information
Website usage data
Pages visited
Date and time of access

2. How We Use Your Information

We may use your information to:

Schedule and manage appointments
Provide veterinary services
Respond to inquiries
Communicate regarding treatments or follow-ups
Improve our Website and services
Maintain medical records
Comply with legal obligations
Send service-related updates

3. Legal Basis for Processing

We process information where necessary:

To provide requested services;
To respond to your inquiries;
To fulfill legal obligations;
For our legitimate business interests in improving services and patient care.

4. Cookies and Analytics

Our Website may use cookies and similar technologies to improve functionality and user experience.

Cookies help us understand visitor behavior and optimize Website performance.

You may modify your browser settings to refuse cookies, though some Website features may not function properly.

5. Information Sharing

We do not sell or rent personal information.

We may share information only:

With veterinary professionals involved in your pet's care;
With service providers assisting us in operating the Website;
When required by law, regulation, court order, or government authority;
To protect the rights, safety, or property of the Clinic, our clients, or animals under our care.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, loss, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed completely secure.

7. Data Retention

We retain personal and pet medical information only as long as necessary:

To provide veterinary services;
To comply with legal obligations;
To resolve disputes;
To maintain medical records and business operations.

8. Your Rights

Subject to applicable law, you may have the right to:

Request access to your personal information;
Request correction of inaccurate information;
Request deletion of certain information;
Withdraw consent where applicable;
Object to certain processing activities.

To exercise these rights, please contact us using the details below.

Children's Privacy

This Website is intended for use by adults.

We do not knowingly collect personal information from children under the age required by applicable law without appropriate consent.

Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Users should review the privacy policies of any third-party sites they visit.

Changes to This Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on this page with the revised "Last Updated" date.